Shipping Details
Shipping Fees
Our shipping policy offers free delivery on all eligible orders within mainland Ireland.
Please note that additional delivery charges or delivery restrictions may apply to certain remote areas, including Donegal, Galway, Kerry, Mayo, offshore islands, and other locations requiring ferry access. International delivery is currently unavailable unless otherwise stated.
We apologize for any inconvenience this may cause and are always available to assist with any questions or concerns.
Estimated Delivery Time
For in-stock products, delivery is typically completed within 5–7 business days.
For pre-order items, dispatch times may vary depending on stock availability and are generally estimated at 2–4 weeks. We appreciate your patience and understanding.
Shipping Carriers
We are pleased to announce that our orders are typically shipped via DHL/DPD/GLS. For bulk order inquiries, please contact us at wholesale@tribesigns.com.
Delivery Date
We kindly request that you make arrangements for your delivery in advance. Our shipping
To help ensure a smooth delivery, our delivery partner may contact you 24–48 hours before delivery to confirm a suitable delivery date, subject to availability.
Large furniture deliveries are generally made Monday to Friday during normal business hours. Please note that specific delivery times cannot be guaranteed.
For small items, standard courier services will be used. Please note that the courier will not schedule a delivery time in advance and a signature upon delivery is not required. If you are not available to receive the package, it will be left at your doorstep.
In order to ensure a smooth delivery, please inform the carrier of any circumstances that may impact the delivery process. This may include, but is not limited to:
* Dead-end street
* Narrow driveway
* Island locations requiring ferry access
* Particular parking location for the delivery truck
* Alternate delivery locations, such as a side door or garage entrance
Additional delivery charges may apply where specialist delivery arrangements are required.
Delivery Appointment
For larger furniture orders, our delivery partner may contact you in advance to arrange a convenient delivery date.
Deliveries are generally made between 8:00 AM and 6:00 PM, Monday to Friday.
For apartment buildings or multi-unit residences, someone must be available to receive the delivery.
If delivery cannot be completed because nobody is available, additional re-delivery charges may apply.
Storage Fees (Special Case)
To ensure a smooth delivery process, the carrier will make every effort to contact you in advance to schedule the delivery of your order. If, for any reason, delivery is not made within 5 days of the first contact with you, a daily storage fee may apply. It is important that you promptly return the carrier's call or get in touch with them as soon as possible to avoid potential storage fees.
We encourage you to closely monitor the status of your order to minimize any potential fees, such as re-delivery, storage, or return fees. As a standard practice, we will send you a notification email once your order has shipped or is ready for delivery. If you have not received an email or would like to check the status of your order, please don't hesitate to reach out to us at order@tribesigns.com. Our customer service team will respond within 1 business day.
We also suggest that you create an account with us when placing an order, as it makes it easier for you to keep track of your order status. Thank you for choosing us as your supplier.
Note
Delivery does not include assembly or installation services.
All furniture includes the necessary fittings, hardware and assembly instructions. If you experience any issues during assembly, our customer support team will be happy to assist you.
Shipping FAQs
Item Damaged
To ensure the safe arrival of your furniture, we use a range of protective packaging methods. However, on rare occasions, damage may still occur during transit. We kindly ask that you inspect your package or item as soon as it arrives to check for any damages or defects.
If you find any issues with your delivery, please contact our customer service team within 24 hours of receiving it. If the delivery was done through face-to-face service, please make sure to note any damages or defects on the delivery receipts and bill of lading and report it to our customer service team within 24 hours. In case of severe damage, kindly reject the delivery and clearly mention "Refused Due to Damage" on the bill of lading.
If damage is discovered after delivery, please contact us promptly and provide:
- Your order number
- Photos of the damaged item
- Photos of the outer packaging
- A brief description of the damage
- Information about how the parcel was delivered (signed for, left in a safe place, etc.)
Do not return any item without first contacting our customer support team and receiving return authorisation.
Note
To ensure successful processing of any damage claims, please take the following steps:
1. Retain all original packaging, including shipping boxes and product packaging.
2. Do not discard the damaged item, as it may be subject to inspection by the carrier.
3. Contact our customer service immediately to report the damage and request a return authorization before shipping the item back to the warehouse.
4. Provide any requested images or videos of the damaged area to assist with the claims process.
5. Follow the carrier's claims process to ensure the claim is processed successfully.
If you have any questions or concerns, please feel free to reach out to our customer service team for assistance.